In 2017, New Zealand customers Mr. Ian came to China and visited our workshop. They focused on the manufacturing process of bridge cranes and gantry cranes. This is the second time that they came to Tavol cranes group.After visiting, they fully understand our factory and placed order soon: two sets of double girder overhead crane, two sets of single girder overhead crane, One set of jib crane. We arranged the production soon. After one month, we arrange the shipment. The Clients were very satisfied with our products. Under our technical guidance, the customer quickly installed the overhead crane. Till now, the overhead cranes were running very well.
On January 14th, 2020, Shandong Tavol Crane Group, as a bridge crane manufacturer, held an annual meeting in Meiruo ShanShui Hotel in Taian City. The theme of this annual meeting is: thank you for all the encounters! Thanks to the great support of the suppliers and the families for the support of our work.
To do a good job in service, I think we need to do a few things: 1. We must establish the service concept of "customer first" and "customer is God". Think what the customer thinks and what the customer needs. 2. If there is an action of active communication, actively and actively communicate with customers, gradually get closer and increase friendship, you can better understand what the guests need, what they are thinking, and how should we deal with it?
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