01- We do not have a local office in your country.

02- Cranes and hoists are mostly metal structures and rarely fail. To prevent future troubles, all Tavol machines use top-brand spare parts, and we aim to make them practically maintenance-free.

03- Thousands of Tavol machines are working and serving customers in 120+ countries. We won't create troubles for both of us.

04- During installation, our engineer will train your own installation and maintenance team and show them how to solve small failures when they happen.

05- There are many mechanical and electrical maintenance companies in your country; for urgent issues, they can also help. We can also ask our other clients there to assist you. As a local, you will find it easier to reach these people. For major failures, we can dispatch our engineer to solve the problem on site.

01- Tavol takes responsibility for its machines throughout their working life, supplying full spare parts and after-sales service for the entire working life.

02- During the warranty period, we follow the company stipulations. After the warranty period, the buyer bears the costs according to the actual situation — for example, failed spare parts must be purchased new, plus delivery cost.

03- Since Tavol has many projects in your country, when other projects need installation supervision, our engineer can also carry out maintenance work on your machine — in this case it is free; you only pay local charges such as food, car and hotel during their stay.

01- Yes, it is acceptable.

02- For banking and payment, we hold accounts with Bank of China, China Construction Bank and China Minsheng Bank.

03- For the down payment guarantee, please transfer the amount to the bank details below:

Beneficiary Name: Shandong Tavol Construction Engineering Co., Ltd.

Address: 15F, Guoshan Center, Changcheng Rd, Taian City, Shandong Province, China

Beneficiary Bank: China Minsheng Banking Corp., Ltd., Taian Branch

Bank Address: Yudu Building, No.116 Dongyue Street, Taian City, Shandong Province, China

SWIFT: MSBCCNBJ0B5

Beneficiary Bank Account: 630912925

01- Yes, we have many projects in your country.

02- Tavol Group is an esteemed, disciplined and quality manufacturer and service provider for lifting, materials handling and construction machinery. For 22 years, over 10,000 clients in 120+ countries have created great value with Tavol cranes and lifting machines.

01- Yes, this is workable.

02- Normally, when we do business under L/C payment terms, the L/C stipulates collecting a bank credit report, and our bank will issue it as required by the L/C stipulations.

03- We also have a certificate issued when opening the bank account. Please check the attached documents — we hope they satisfy your request.

01- We have some dealers in your country; you can get spare parts from them when necessary.

02- Normally our company appoints dealers in your country; we do not appoint sole agents easily, so dealers may not stock many spare parts. When necessary, we can deliver from our factory by air or sea directly.

03- Our machines are mainly fabricated from steel, so there are not many easily damaged spare parts. Even so, we ship some easily worn spare parts together with the machine to avoid future troubles.

01- Tavol Group has 3 factory zones and 1 sales office, all located near the world-famous Mount Taishan.

02- We have 200+ professionals at your disposal, providing personalized, fast and efficient service: Tavol Machinery factory (60+ employees), Tavol Heavy Machinery factory (80+ employees), Tavol Construction factory (100+ employees), and Tavol Sales company (30+ employees).

03- For 22 years, clients in 120+ countries have created great value with Tavol brand machines.

01- We follow the China National Standard.

02- Tavol machines work with core spare parts such as Demag hoists, Schneider electrics, SEW drive systems, SKF gears, etc. We can adopt branded spare parts from American or European manufacturers.

03- We upgrade our technology with European brands in assembly, welding, painting, etc. However, our products still follow the China National Standard. At present, the world market widely uses China-standard products, and the quality is assured.

01- Yes, Tavol Group has 3 factory zones and 1 sales office, all located near the world-famous Mount Taishan.

02- We have 200+ professionals at your disposal, providing personalized, fast and efficient service: Tavol Machinery factory (60+ employees), Tavol Heavy Machinery factory (80+ employees), Tavol Construction factory (100+ employees), and Tavol Sales company (30+ employees).

03- Besides the factories, Tavol Group also has a finance company and an internet company.

01- Yes, our machine warranty period is one year. During this year, broken parts will be sent free of charge against photos of the broken parts.

02- This is the standard warranty for most machines, not just Tavol. It does not mean the machine will break down after one year — every machine has its own working life depending on working conditions. Under normal conditions, the working life is 20-30 years.

03- The main body is a metal structure and does not break easily. Some electric parts — motors, gearbox, brakes, bus bars and other small parts — may wear. As China quality keeps improving, the working life keeps getting longer.