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FAQ

  • Q1- Do you have office in local? who will do the repair or service in case trouble arises after installation?

    Answer: 
    01- We have no Office in Your Country.
    02- For this Cranes/hoist, it just a Machine tools, Nearly all the machine is metal structure, It not easy failure, In order to avoid the future troubles, All Tavol Machines Spare Parts adopt the Top Brand and Quality, our Aid is to made Tavol Cranes Maintenance-free. 
    03- There have Thousands of Tavol Machines Working and Service in 80+ countries, We won’t create troubles for both of us.
    04- For the installation Supervisor, Your own installation and maintenance team will be built during the installation, Our engineer will tell them how to solve the small failure when it happen.
    05- There must have many mechanical and electrical maintenance company or people in your country, once any urgent issues, they will help you also, We have some other clients to do these work, We can tell them to help you, however, you will more easier to find out these people because you are local People, Once the big failure, we can dispatch our engineer comes to solve it.
     
  • Q2- If services is free of charge if there is some problem arise after sales.

    Answer:
    01- Tavol will take responsibility for Tavol Machines during the whole working Life, Supply the full spare parts and after service for all its working life.
    02- During the warranty period, we follow the company stipulations, After the warranty period, the buyer should take the cost according to the actual conditions, like spare parts failure, need to buy the new spare parts, also pay for its delivery cost.
    03- Since Tavol have many project in your country, when any other project proceed the installation supervisor work, our engineer can come to do some maintenance work for your machine, like this way, it will be free, you just need pay for their food, cars or hotel etc local charges which arise during stay in your company.
  • Q3- In order for us to deal with this payment conditions we would need you to agree on a Down Payment Guarantee , Is this possible for you?

    Answer:
    01- Yes, it is acceptable.
    02- For the Bank and Payment issues, we have the account in Bank of China, China Construction Bank and China Minsheng Bank.
    03- For the Down payment Guarantee, Please Transfer the amount to below bank:
    Beneficiary Name: Shandong Tavol Construction Engineering Co. ,Ltd 
    Address: 15F, Guoshan Center, Changcheng Rd,Taian City, Shandong Province, China
    Beneficiary Bank: China Minsheng Banking Corp.,Ltd,Taian Branch 
    Bank Address:Yudu Building, No.116 Dongyue Street, Taian City, Shandong Province, China
    SWIFT: MSBCCNBJ0B5
    Beneficiary Bank Accountant: 630912925
  • Q4- Do you have project in our country ?

    Answer:
    01- Yes, We have many project in your country.
    02- Tavol Group is an esteemed, leading disciplined and quality manufacturer and service provider for the Lifting, Materials Handling and Construction Machinery for the Industry.
    Over 20 years comes from 80+ Countries 1000+ Companies Create Great Value with Tavol Cranes and Lifting Machines.
  • Q5- Do you have bank credit certification ?

    Answer:
    01- Yes, This is Workable.
    02- Normally when we do the business with L/C payment terms, there has the stipulation on the LC terms to collect the Bank Credit Report, Our bank will issue as the request of the L/C stipulations.
    03- When we open the bank account, there also have a certificate, Please check attached documents, hope it will satisfy to your request also.
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  • Q6- Do you have local agent in our country ?  Can we get spare parts in our country ?

    Answer:
    01- We have some dealers in your country, You can get some spare parts from them when it is necessary.
    02- Normally our company appoint some dealers in your country, we won’t appoint the sole agent easily, there won’t have too many spare parts in stock, when necessary, we can delivery from our factory by air or by sea directly.
    03- Our Machine mainly fabricated with steel metals, it won’t have too many easy damaged spare parts, Even so, we will delivery some easy damaged spare parts together with the shipment to avoid your future troubles.
  • Q7- How many employees do you have?

    Answer:
    01- Tavol Group have 03 Factory Zone, and 01 Sales Office, All of them Locate under the World Famous Mountain Taishan.
    02- We have 200+ Professionals at your Disposal. A Personalized, fast and Efficient Service, including Tavol Machinery factory with 60+ employees, Tavol Heavy Machinery Factory with 80+ employees, Tavol Construction factory with 100+ employees, and Tavol Sales company with 30+ employees.
    03- Over 20 years 80+ Countries 1000+ Companies Create Great Value with Tavol Brand Machines.
  • Q8- Are your products American standard and European standard?

    Answer:
    01- We follow with China National Standard.
    02- There have some core spare parts is workable in Tavol Machine, Like Demag hoist, Schneider electrics, Sew drives system, SKF gears etc. We can adopt some brand spare parts from American or European country.
    03- We update the technical with some European brand, like the assembly, welding, painting etc. However, it still under the China National standard yet, At present, All of the World market with China Standard Products, it is Quality assured.
  • Q9- Are you a group company?

    Answer:
    01- Yes, Tavol Group have 03 Factory Zone, and 01 Sales Office, All of them Locate under the World Famous Mountain Taishan.
    02- We have 200+ Professionals at your Disposal. A Personalized, fast and Efficient Service, including Tavol Machinery factory with 60+ employees, Tavol Heavy Machinery Factory with 80+ employees, Tavol Construction factory with 100+ employees, and Tavol Sales company with 30+ employees.
    03- Except the factory, Tavol group also have a Finance Company and a Internet Company.
  • Q10- Your warranty is only for one year. Does your crane break down after one year?Which parts break easily?

    Answer:
    01- Yes, Our Machines Warranty Period is one Year, During this year, All the broken parts will be send with free against the broken pictures. 
    02- This is the standard warranty terms for most of the machines, not only it is made for Tavol Separately, It not means that our machine will break down after one year, there have their own working life according to different working conditions, Under normal conditions, its working life 20-30 years. 
    03- The Mainly machine body with metal structure, it not easy break, Some electric parts, motors, gearbox, brakes, bus bars etc small parts maybe break, Since the China Quality is more and more better, its working life also change with more and more longer.
  • Q11- Do you have a quality control department? We need quality assurance

    Answer:
    01- Sure, we have our own Quality Control Department, All Materials Will be Inspected Strictly before Get in Our Factory, All Satisfied Materials Will be Labeled in Our Workshop.
    02- During Manufacture Process Control, Strictly follow with SGS, BV and ISO Quality Systems.
    03- There have Inspection Before Delivery, We also accept the SGS, BV, China Inspection Bureau etc the Third Party or Government Control.
  • Q12- How will you compensate us if the shipment is delayed?

    Answer:
    01- This can be add in the sales Contract as below stipulations:
    In case the seller delivers the goods later, the date which is stipulated of the present contract, the Seller will pay a penalty of 0.5% value of this contract for each day of delay in delivery straight after the target date till the actual date of deliver. But the total amount of the cost must not exceed 5% of the total value of this contract.
    02- When you made payment, you can reduce these amount from the Balance payment directly.
  • Q13- how about your Guarantee period

    Answer: 
    01- Whole Machine Supply Twelve (12) months from the Machine Test run date, or Fourteen (14 ) months from Railway Transport B/L issued date, which one comes earlier, once any spare parts broken down during this period, the seller should send the broken down parts with free charges against the broken spare parts pictures shown by the buyer.
    02- Steel Structure and Metal Parts allow the Warrantry 5 years.
    03- Spare parts supply and maintenance work allow the whole working life.
    04- The Seller will not take any responsibility for the damage caused in the process of shipment, so please add the insurance for the goods in time, or entrust the seller to buy the insurance before shipment.
    05- The buyer should check the Goods Conditions before unloading the container, if any parts damaged because of the machines itself or any spare parts quality reason, the seller should send the new parts against the pictures shown by the buyer immediately.
  • Q14-What are the Requirement from customer during installation (i.e: crane, manpower etc)

    Answer: 
    01- We will send you the list for the installation work before you start the installation work, maybe little, maybe more, this is according to your company conditions.
    02- Normally you need to prepare two items, one is the people, like welder, electrician, labour, forklift driver etc; Another is the materials handling tools, like truck crane, All kindly of the Spanner and Leveling instrument (spanner, screwdriver, pliers, hammer), Steel tape, Welding machine, Gas Cutting Machine, Oxygen, Acetylene, Cutting torch etc.,Gear Oils, Insulating tape etc.
    03- We also will send you some Necessary installation tools Shipped together with Our machine.
  • Q15- Please prepare the list of invitation letter documents

    Answer:
    01- Firstly, we welcome you comes to visit us, 
    02-  China government stipulated that all the foreigners comes to China need the government Invitation Letter, in Our city, this Letter will be apply and issued by Taian City Foreign Affairs Office.
    03- there need cost USD30 Per certificate, with Two weeks time Waiting.
    04- They have some documents required like Your Passport, Your Company Business License, Your Personal and company brief introduction etc. We will send you the details list, Please prepare these documents and send us for the application of invitation letter in soon.
  • Q16- About the payment-We would like to pay through document collection?

    Answer:
    Our bank will deliver the all amount to your bank-by this document-guaranteed and when the shipment will arrive the money will be deposit.
    Answer:
    01- Considering the risk of D/P, Our company won’t accept the First order to do payment as this Way.
    02- Why not take the payment terms with L/C ? Such so your bank can deliver all amount to our bank against the documents preparation from Our bank, We think this is the best payment terms for both of us.
     
  • Q17- Your price is too high.we can’t accept it .Can you give us some discount?

    Answer:
    01- This is a good idea, I do hope can satisfy to your request, I feedback your request to our boss.
    02- Our boss take important to your advice, he arrange a meeting with our mechanical engineer, electric engineer, purchase manager, manufacture manager to discuss how to reduce the cost price issues in the 15:00pm.
    03- After meeting, they made the decision to give 2% discount.
    04- For this machine, it has too much cost and charges item, like: Raw materials cost, employees cost, delivery charges, lifting and transportation charges, packing cost, insurance cost, depreciation charges, Rental fee etc. You are expert in manufacture industry, you know the cost price much more better than us.
  • Q18- I have got better quotations from other companies.

    Answer:
    01- Congratulations for your better quotations, Most of the time, You buy Products, The suitable model to is the best, Whatever the price is.
    02- Tavol company has the advantages as:
    02.1 Supply the Machines can Bring the Great Value for the Client.
    02.2 Have the Own Design, Manufacture, Sales and After Sales System.
    02.3 Over 20 years Market promotion with Good Brand Popularity.
    02.4 Excellent Relations Between the Shareholders. 
    03- Even this time we can not Shake Hands, We still hope can be your future partners, Any needs, welcome to communicate with us.
  • Q19- We hope you could complete the shipment more promptly.do you have any way to do that?

    Answer:
    01- We can sign the Sales Agreement to stipulate the delivery terms clearly,
    In time delivery will be ensured, otherwise Please claim Compensation when it is delayed.
    02- As most of our Machines is Design and Made as the Clients Request, It can not have all the model in stock, As Tavol has strong manufacture ability, we can promise the earlier delivery, However, For the urgent delivery also decided with your payment or balance payment conditions.
    03- Our company has the separate delivery department, they have Good relations with shipment company and Transport company, They can manager the delivery work very well.
     
  • Q20- What is the delivery time ?

    Answer:
    01- This is decided by different Model and Quantity you needs, Also decided by the Stock conditions of the finished products or Core Spare Parts.
    02- Normally, we accept the delivery time within 15-25 working days after the order confirmed.
    03- According to your offer and our company order conditions, we will confirm the delivery time with you separately.

PRODUCT

• Materials Handling Cranes
• Lifting Machinery
• Construction Cranes
MIC-Construction
MIC-Cranes

CONTACT US

Sales Office: 15F, Guoshan Centre, No 46, Changcheng Road, 
Taian City, Shandong, China  
Tel:0086-538-8520698
Fax: 0086-538-8520697
Website:www.tavolgroup.com 
Mail:sales@tavolgroup.com 

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