01- We do not have a local office in your country.

02- Cranes and hoists are mostly metal structures and rarely fail. To prevent future troubles, all Tavol machines use top-brand spare parts, and we aim to make them practically maintenance-free.

03- Thousands of Tavol machines are working and serving customers in 120+ countries. We won't create troubles for both of us.

04- During installation, our engineer will train your own installation and maintenance team and show them how to solve small failures when they happen.

05- There are many mechanical and electrical maintenance companies in your country; for urgent issues, they can also help. We can also ask our other clients there to assist you. As a local, you will find it easier to reach these people. For major failures, we can dispatch our engineer to solve the problem on site.

01- Tavol takes responsibility for its machines throughout their working life, supplying full spare parts and after-sales service for the entire working life.

02- During the warranty period, we follow the company stipulations. After the warranty period, the buyer bears the costs according to the actual situation — for example, failed spare parts must be purchased new, plus delivery cost.

03- Since Tavol has many projects in your country, when other projects need installation supervision, our engineer can also carry out maintenance work on your machine — in this case it is free; you only pay local charges such as food, car and hotel during their stay.

01- Yes, it is acceptable.

02- For banking and payment, we hold accounts with Bank of China, China Construction Bank and China Minsheng Bank.

03- For the down payment guarantee, please transfer the amount to the bank details below:

Beneficiary Name: Shandong Tavol Construction Engineering Co., Ltd.

Address: 15F, Guoshan Center, Changcheng Rd, Taian City, Shandong Province, China

Beneficiary Bank: China Minsheng Banking Corp., Ltd., Taian Branch

Bank Address: Yudu Building, No.116 Dongyue Street, Taian City, Shandong Province, China

SWIFT: MSBCCNBJ0B5

Beneficiary Bank Account: 630912925

01- Yes, we have many projects in your country.

02- Tavol Group is an esteemed, disciplined and quality manufacturer and service provider for lifting, materials handling and construction machinery. For 22 years, over 10,000 clients in 120+ countries have created great value with Tavol cranes and lifting machines.

01- Yes, this is workable.

02- Normally, when we do business under L/C payment terms, the L/C stipulates collecting a bank credit report, and our bank will issue it as required by the L/C stipulations.

03- We also have a certificate issued when opening the bank account. Please check the attached documents — we hope they satisfy your request.

01- We have some dealers in your country; you can get spare parts from them when necessary.

02- Normally our company appoints dealers in your country; we do not appoint sole agents easily, so dealers may not stock many spare parts. When necessary, we can deliver from our factory by air or sea directly.

03- Our machines are mainly fabricated from steel, so there are not many easily damaged spare parts. Even so, we ship some easily worn spare parts together with the machine to avoid future troubles.

01- Tavol Group has 3 factory zones and 1 sales office, all located near the world-famous Mount Taishan.

02- We have 200+ professionals at your disposal, providing personalized, fast and efficient service: Tavol Machinery factory (60+ employees), Tavol Heavy Machinery factory (80+ employees), Tavol Construction factory (100+ employees), and Tavol Sales company (30+ employees).

03- For 22 years, clients in 120+ countries have created great value with Tavol brand machines.

01- We follow the China National Standard.

02- Tavol machines work with core spare parts such as Demag hoists, Schneider electrics, SEW drive systems, SKF gears, etc. We can adopt branded spare parts from American or European manufacturers.

03- We upgrade our technology with European brands in assembly, welding, painting, etc. However, our products still follow the China National Standard. At present, the world market widely uses China-standard products, and the quality is assured.

01- Yes, Tavol Group has 3 factory zones and 1 sales office, all located near the world-famous Mount Taishan.

02- We have 200+ professionals at your disposal, providing personalized, fast and efficient service: Tavol Machinery factory (60+ employees), Tavol Heavy Machinery factory (80+ employees), Tavol Construction factory (100+ employees), and Tavol Sales company (30+ employees).

03- Besides the factories, Tavol Group also has a finance company and an internet company.

01- Yes, our machine warranty period is one year. During this year, broken parts will be sent free of charge against photos of the broken parts.

02- This is the standard warranty for most machines, not just Tavol. It does not mean the machine will break down after one year — every machine has its own working life depending on working conditions. Under normal conditions, the working life is 20-30 years.

03- The main body is a metal structure and does not break easily. Some electric parts — motors, gearbox, brakes, bus bars and other small parts — may wear. As China quality keeps improving, the working life keeps getting longer.

01- Sure, we have our own quality control department. All materials are strictly inspected before entering our factory, and approved materials are labeled in our workshop.

02- During manufacturing, we strictly follow the SGS, BV and ISO quality systems.

03- We also carry out pre-delivery inspection, and accept third-party or government inspection by SGS, BV, China Inspection Bureau, etc.

01- The whole machine is warranted for twelve (12) months from the machine test-run date, or fourteen (14) months from the railway transport B/L issue date, whichever comes earlier. If any spare part breaks down during this period, the seller will send the replacement free of charge against photos of the broken parts provided by the buyer.

02- Steel structures and metal parts are warranted for 5 years.

03- Spare parts supply and maintenance support last the whole working life.

04- The seller is not responsible for damage caused during shipment, so please arrange insurance for the goods in time, or entrust the seller to buy insurance before shipment.

05- The buyer should check the goods condition before unloading the container. If any part is damaged due to the machine itself or a spare part quality issue, the seller will send new parts immediately against the photos shown by the buyer.

01- We will send you the installation checklist before installation begins; it may be short or long depending on your company's conditions.

02- Normally you need to prepare two things: people (welder, electrician, labour, forklift driver, etc.) and materials handling tools (truck crane, all kinds of spanners and leveling instruments — spanner, screwdriver, pliers, hammer, steel tape, welding machine, gas cutting machine, oxygen, acetylene, cutting torch — plus gear oil and insulating tape).

03- We will also ship some necessary installation tools together with the machine.

01- Firstly, we welcome you to visit us.

02- The Chinese government requires all foreign visitors to China to hold a government invitation letter. In our city, this letter is applied for and issued by the Taian City Foreign Affairs Office.

03- The cost is USD 30 per certificate, with about two weeks of processing time.

04- Required documents include your passport, company business license, and a brief introduction of you and your company. We will send you the detailed list — please prepare these documents and send them to us for the invitation letter application.

01- Considering the risk of D/P, our company does not accept document collection for the first order.

02- Why not use L/C instead? Your bank can deliver the full amount to our bank against the documents prepared by our bank. We believe this is the best payment term for both of us.

01- This is a good idea. I hope we can satisfy your request — I will feed it back to our boss.

02- Our boss takes your advice seriously; he arranged a meeting with our mechanical engineer, electric engineer, purchase manager and manufacture manager to discuss how to reduce the cost, held at 3:00 pm.

03- After the meeting, they decided to give a 2% discount.

04- This machine carries many cost items: raw materials, labour, delivery, lifting and transportation, packing, insurance, depreciation, rental fees, etc. As an expert in manufacturing, you know the cost price even better than we do.

01- Congratulations on your better quotations. Most of the time, the right model is the best choice, whatever the price.

02- Tavol's advantages: 02.1 Machines that bring great value to clients. 02.2 Our own design, manufacture, sales and after-sales system. 02.3 22 years of market promotion with good brand popularity. 02.4 Excellent relations between shareholders.

03- Even if we cannot shake hands this time, we still hope to be your future partner. Any needs, welcome to contact us.

01- We can sign a sales agreement stipulating the delivery terms clearly, so on-time delivery is ensured — otherwise you may claim compensation for delay.

02- As most of our machines are designed and made to client request, we cannot keep all models in stock. However, with our strong manufacturing capability, we can promise earlier delivery. Urgent delivery also depends on your payment or balance payment conditions.

03- Our company has a dedicated delivery department with good relations with shipping and transport companies; they manage delivery work very well.

01- This depends on the model and quantity you need, as well as the stock of finished products or core spare parts.

02- Normally, delivery time is 15-25 working days after order confirmation.

03- According to your offer and our order conditions, we will confirm the delivery time with you separately.