Tavol’s Cross-border After-sales Service Shows Its Responsibility, And Tavol’s Interprets The Word "reliable" with Actions

In international trade, the quality of after-sales service directly determines whether the brand can win the long-term trust of customers. Recently, Tavol after-sales team went to Armenia to provide maintenance services for customers' tractors. Faced with the extreme test of tractor performance by the heavy sandy terrain in the Caucasus Mountains, our team proved with professionalism and efficiency that Tavol's promise is never empty talk!

After the after-sales team arrived, they immediately started repairs in the customer's warehouse, focusing on replacing the tractor engine cylinder gasket. Although the progress was delayed due to the lack of tools, the team quickly adjusted the plan to ensure that the installation and test run could be completed the next day. This attitude of not shirking responsibility and actively solving problems when encountering difficulties is a vivid embodiment of Tavol's "keep improving" service concept.

On the second day, the team repaired two major problems that occurred after the tractor worked for 180 hours: one was the shaking of the steering wheel, which was completely solved by replacing the PTO handle pin and adjusting the clutch clearance; the other was the abnormal noise of the four-wheel drive, and the hidden danger was eliminated by reinforcing the loose drive shaft jacket. The solution to each problem shows the rich experience and rigorous attitude of Tavol's technicians.

Today, when the industry is highly involuted, many companies compress after-sales service in order to save costs. But Tavol's knows that "international trade is not a one-time deal". The cost of a cross-border after-sales service may need to sell multiple tractors to cover it, but the trust of customers is priceless. Only by treating after-sales service as a long-term investment rather than a short-term cost can we truly win market recognition.

This trip to Armenia once again proves that in the fiercely competitive agricultural machinery market, reliability is the only reason why customers are willing to pay. Tavol's will continue to adhere to the concept of "quality is the first line of defense for profit" and use practical after-sales service to let global customers feel the professionalism and responsibility of Made in China. Because only when customers are assured can companies go further!